Refund & Replacement Policy
Clear, transparent replacement terms for our handcrafted and custom lighting creations.
1. Handcrafted & Custom Order Policy
Because each Jielde Elegance lighting fixture and custom lampshade is handcrafted to order by our artisans in Auroville, we do not accept returns or cancellations simply for change of mind once fabrication has commenced.
2. Transit Damage & 24-Hour Inspection
We take special care in multi-layer protective packaging. However, if your luminaire arrives damaged during transit, please inspect the box and notify us within 24 hours of delivery with clear photographs of the package and damaged component at hello@jieldeelegance.com.
3. Replacement Process
Upon verifying the transit damage claim, our studio will immediately arrange a priority replacement of the damaged component (e.g. shade, timber leg, or socket) or the entire luminaire at zero extra cost to you.
4. Contact Us for Assistance
If you have any questions regarding your delivery or need technical assistance with electrical installation, please call our studio team at +91 8148823126.